Department of Information and Communication Technology
The Department for Information and Communication Technology (DICT) is responsible for the information technology and telematics of Ghent University.
Department of ICT
- Director: Abdella Bouharrak
- Secretariat (for administrative questions):
- Ruth Degroote & Debby Elbers
- 09 264 47 31
- secretariaat.dict@ugent.be
- Logistics: Bart Diependael
Team IT-security
- Team leader: Michel Raes
ICT User Support Office
Team Support
Team leader: Erwin Plancke
- Supporting students and employees with IT questions
- PC shop: purchase of IT equipment within the scope of the university skeleton agreements; print, copy and scan system administration for PC rooms and libraries; and collection of pre-owned computers to give to Close the Gap vzw
- Management of public computers
Team Training
Team leader: Tim De Roeck
- ICT training for staff members
Team Sysadmin
Team leader: Stijn Vermeulen
- Management and deployment of Windows client & servers. Active Directory. End user software.
- E-mail for every student and employee
- Office 365
- Software platform Athena
ICT Infrastructure Office
Head of office: Johan Van Camp
Team Datacenters
- Administration of the facility management for servers and central network hardware
- Organization of the physical and virtual hosting of departmental servers
Contact this team at datacenters@UGent.be.
Team High Performance Computing
The HPC team offers scientific computing services for UGent researchers, industry and other knowledge institutions.
- User support
- Training
- Management and maintenance of our own infrastructure
- Outreach, marketing and promotion of supercomputing
- Collaboration with other supercomputing centers
Contact this team at hpc@ugent.be.
Team Network and Phone Services
- Management of the internal computer network of Ghent University
- contacteer netadmin@ugent.be
- Management of phone services
- contacteer teladmin@ugent.be
Team Systems
- Managing and securing the central data storage for research and administration
- Managing the central virtualization and application platforms
- Technical support of our user administration, the allocation of UGent accounts and authentication systems
ICT Applications Office
This office designs, develops, manages and maintains software applications supporting the business processes related to education, research, business services and central administration.
The following six teams are dedicated to this on a daily basis.
Research Team
Team leader: Jan Verhamme
This team develops applications for the UGent research community, such as:
- Gismo (the Dutch acronym for "Integrated Information System for Research")
Team HR
Team leader: Inge Mareels
Development, maintenance and administrative simplification for:
- Recruitment administration
- Career administration: illness, structural absences, leaves, pensions, termination of employment, …
- Career development and guidance: evaluation process, training, …
- Payroll administration
Team Finance, logistics and SAP technology
This team:
- Develops and supports applications for:
- Finance
- Wellbeing and Environment
- Financial Project Management
- Student facilities
- Manages the SAP systems
- Manages the data exchange between various platforms
Business Intelligence Team
This team designs, develops and manages UGI. This is the Dutch acronym for "UGent Integrated Business Intelligence System". UGI supports the decision making processes related to education, research, business services and central administration.
UGI collects and processes information related to:
- finance
- education
- research
Data and Application Services Team
Team leader: Frank Meisschaert
This team provides technical services which can be used in other teams’ applications. For example:
- data services such as database administration
- technical services such as identity management, digital signatures in documents, links with payment systems, card management systems, ...
In addition, the team complements the core applications of other teams with:
- smaller applications supporting secondary business processes (for example in the field of insurance, risk management, alumni recruitment, funding, ...)
- acquired software used to support, for example, the management of buildings and facilities, and the organization of conferences.
Collaboration and Communication Applications Team
This team provides applications such as:
- the UGent website (including the phone book)
-
the UGent intranet
-
Sharepoint applications for functional and cross-functional collaboration
- applications for knowledge sharing within UGent, including the websites offering educational tips and research tips
ICT Educational Technology Office
Head of office: Toon Van Hoecke
Student Administration Team
Team leader: Evelyne De Cordier
This team is mainly focussed on automating the processes related to the administration of students and education.
Team Electronic learning environment
Team leader: Toon Van Hoecke
- Supporting the new electronic learning environment Ufora
- Developing, monitoring and optimizing the course management systems Minerva & Zephyr
- Developing, monitoring and optimizing the online test environment Curios
- Supporting multiple choice examinations (MCE forms) and online examinations
- Supporting users with questions & remarks:
- Ufora: 09 264 92 92 (8:00 - 18:00), ufora@ugent.be
- Curios: 09 264 92 92 (8:00 - 18:00), curios@ugent.be
- Minerva & Zephyr: minerva@ugent.be or zephyr@ugent.be
Team Multimedia
- AV-IT equipment in classrooms and meeting rooms
- Recording and editing of knowledge clips in our recording studios
- Recording and live streaming of lectures
- Virtual classrooms
- Collaboration rooms
- Supporting our colleagues with questions & remarks via 09 264 92 92 (8h – 18h) and multimedia.ugent.be