Ombudspersons

Mission

You can contact the faculty ombudsperson with complaints regarding the implementation of the education and examination code and situations that are perceived to be unfair within the larger framework of educational or examination activities. For instance, if a lecturer does not adhere to the mode of study, the course content, the evaluation methods, etc., as described in the course unit’s course sheet, students may file a complaint. The faculty ombudsperson also deals with common complaints regarding examination results, ambiguities about tasks or group works, the lack of course material and feedback, etc.

The faculty ombudsperson will mainly try to get the parties to resolve their dispute by way of mediation and to seek a solution that is in the interest of all the parties involved (student, professor, lecturer,...). In practice, many problems can be reduced to faulty or misunderstood information, and once this has been rectified, they will resolve themselves automatically. In exceptional cases, mediation does not yield any results and the faculty ombudsperson will refer the student to the university ombudsperson (i.e. the ombudsperson for the entire university) or inform the complainant about the option to file an appeal.

It is important to know that even before the deliberations of the Examination Board, the faculty ombudsperson is entitled to the relevant information regarding each evaluation for which a complaint has been filed. Ombudspersons have the right to attend the deliberations as an observer and may request for a decision to be brought to the vote.

Contact

Ombudspersons for students:

• Professor Renata Enghels (language programmes)
• Mrs. June Eyckmans (Applied Language Studies)
• Professor Arjan Zuiderhoek (non-language programmes)
• Professor Seppe Segers (predocs and postdocs)
• Professor Anne-Laure Van Bruaene (predocs and postdocs)