FAQ
When will I receive my payment request/refund
Payment requests and reimbursements are mailed to the student and take place at fixed times during the academic year:
after enrolment, first week of December, mid March, first week of May and first week of June
Why did my tuition fee increase? / Why is my payment request so high?
After enrolment you receive a standard payment request (mostly for 60 credits).
If your enrolment or the amount of credits changes during the academic year, you will receive by mail a new payment request with an adjusted tuition fee in the first week of December, mid March, first week of May or first week of June.
On which bank account number will I receive the refund?
The reimbursement will be done on the bank account number mentioned in Oasis. This may differ from the account number of the original payment.
You can change your account number at Oasis.
Why do I not receive a confirmation after I have made the payment?
If you paid the correct tuition fee, you will not receive a proof of payment. You can check your account balance in Oasis.
If needed, you can ask for a proof of payment by sending an email to studiegeld@ugent.be. Please mention your student number.
How much do I (still) have to pay?/ How much will be refunded?
All this information can be found on your account balance at Oasis.
I forgot to mention the reference on my payment request, what can I do?
You can email a print screen of the money transfer at studentenfacturen@ugent.be. Please mention your student number.
We will link the payment to your outstanding amount of tuition fee.
Can I pay my invoice in installments?
Yes, you can. Please send an email for more info to studiegeld@ugent.be
I have terminated my enrolment at Ghent University. Will I get a refund?
A (partial) reimbursement of your tuition fee depends on your scholarship status, the date of termination, the course and the type of contract.
For more info: https://www.ugent.be/student/en/administration/tuition/refund.htm
Can the address of my employer or company be stated on the payment request?
No, it can not. A payment request is always addressed to the student with the name and address of the student. We can not adapt this.
After the payment is done, you can ask for a proof of payment by sending an email to studiegeld@ugent.be. This proof of payment can be used as a an expense report.
FYI: there is no VAT on the tuition fee.