Services

Service Design and Innovation

Building upon our research expertise in the domain of service design and innovation, CSI-UGent offers interactive workshops to guide managers involved in service design and innovation with specific attention for service blueprinting, service design, and design thinking.

Service Technologies: Digital, Mobile and Beyond

CSI-UGent is at the disposal of organizations interested in gaining insight into the technological readiness of their customers and/or employees and the organizational implications of implementing new service technologies.

Interplay between Engagement, Experience, and Value Co-Creation

CSI-UGent offers advice to organizations with the ambition to engage a multitude of actors in service innovation, transformative services, and the shift towards a circular economy and improve their experiences and the perceived value.

Servitization and its Importance in the Circular Economy

Building upon the research expertise in the domain of servitization, CSI-UGent offers lectures and interactive workshops on (1) service-level agreements, and (2) business model innovation in the circular economy.

Transformative Service – Healthcare and Welfare Services

Building upon the research expertise in transformative services with specific attention for healthcare and welfare services, CSI-UGent offers lectures and interactive workshops to healthcare and welfare managers interested in (1) customer/patient journey mapping and making process flow charts and (2) network governance and performance management.