Internet in University Halls of Residence

Dutch version.

High-speed internet connection by cable

1. Connect your computer to an available network connection socket in your room, using a UTP cable (not a phone cable!) 
   Please note that all existing connections should be respected. Not all outlets are available, so try to connect to an available, marked network-outlet in the wall or on the Student Internet device. 
   Please do not remove existing connections! This will cause an intervention in your living unit.
   If you don't have a UTP cable, you will have to buy one.
2. You can surf immediately to the portal site http://hotspot.studenteninternet.be. 
   Please use your UGent login and password to connect and surf on the internet.
   Please note the house rules, linked to the use of the internet.
3. No VPN-connection is necessary in these homes.
   Please note that if you do set up a VPN-connection, certain bandwidth limitations should be kept in mind!

More than 1 device?

Connecting two devices in a UGent Hall of Residence is possible, but please use a regular SWITCH for that.
Do NOT USE a router: these are not allowed since these can cause network issues.

Wifi

Technical details for connection

Secure your computer!

Measures against illegal use of the network

The use of the network of studenteninternet is subject to a set of house rules!

• Homes Groningen, Uppsala, Göttingen, Canterbury (Site Kantienberg) en Heymans

You can connect wirelessly to Eduroam, but a connection with a cable is by definition always more stable, which results in a faster connection.

So stream your courses with a cable!

In all common rooms of our Halls of Residence and in the living units of mentioned homes, you can connect to the network 
Please note that the safety protocols for the Wifi-network in your room are different from those in our common rooms and abroad.
Your device might therefore connect elsewhere, but not in your room. Please check the necessary details here.

Use the Eduroam network, the 'eduroam_slow" network is the support for older devices. 

• Homes Astrid, Boudewijn, Fabiola, Vermeylen en Bertha

You can connect with one of the wireless networks of studenteninternet, but a connection with a cable is by definition always more stable, which results in a faster connection. 

So stream your courses with a cable!

Use the voucher, received upon your check-in, as a payment option on hotspot.studenteninternet.be to generate an account. 
You can reach this webpage immediately after connecting to the network. 

Issues

Report problems preferably by phone and as soon as possible to the ‘Studenten Internet’ helpdesk. This way, the helpdesk can test where the problem is and give instructions on how to solve it.
Phone: +32 9 395 60 00
Email: support@studenteninternet.be

Monday to Friday
9.00 am 'til 12.00 pm
1.00 pm 'til 6.00 pm

Please always mention your home & room number and be as specific as you can (which network, when, which website, …).