The security department Emergency Centre can be reached 24h/24h in case of emergency and for non-urgent assistance.
In case of emergency
Call the emergency number (09 264 88) 88
Threats against individuals, fire, explosion, bomb threat, ...
Medical emergency, accident with hazardous product, ...
Severe electrical failure, severe flooding, person/people stuck in elevator, ...
Shocking event
...
Non-urgent assistance
Stalhof
When there is no more danger, you can contact the Security department on the non-urgent number or by e-mail.
Even if an incident is under control without outside assistance, please contact the Security department for reasons of repairs, insurance, liability, ...
WHERE: the exact location of the incident (complete address, site, building, floor, room number)
SEVERITY of the problem
Emergency Centre
What kind of HELP is needed* (fire department, ambulance, police department, …) + information about what kind of help is already on site
VICTIMS: are there people hurt or missing, what is the nature of their injuries, ...
SUBSTANCES: which hazardous substances were used
CONTACT: who can we reach on site
Response from the Security department
When receiving your (emergency) call, the Security department takes immediate action.
Gathering information through targeted questions
Analyzing the information received
Perform basic operations, such as:
Notify internal services
Call emergency services
Send people on site (security, technical team, ...)
Making information available in a database
Insurance
The Emergency Centre is insured against physical or material damage arising from the performance of its private security activities. Injured parties may apply directly to AG Insurance, Avenue Emile Jacqmain 53, 1000 Brussels with policy number 99.661.964.
Complaint handling
Licensed by FOD BiZa as internal security service - BE0248.015.142
It is important that every person can be served according to his/her wishes and in compliance with the legislation applicable to our sector. We will therefore always make every effort to strive for maximum satisfaction with our service. Given that the main asset of our service is its employees and that as human beings we are not infallible, there is a chance that not all the expectations of our - professional - relations will be met according to their expectations. This is why we believe it is important to have a good complaint handling, combined with a good communication to all involved.
