Repairments

** Voor Nederlands, klik hier

Check-in

Upon arrival in your room, we ask you to fill out the inventory form as soon as possible, this is to gauge the condition of the room upon your arrival. Any defects? Please mention them in your form AND submit a repair request.. Only after submitting the repair request will the technician or home manager be able to repair the defect.

Submit a repair request

Is the light above your sink flickering? Or is the handle of your door hanging loose? Report them with the online repair form. Follow these steps to submit a repair form:

  1. Surf to homeserve.ugent.be
  2. Click on the 'HomeServe' tile
  3. You are now in the 'Room Service Request' section. If you want to use a different language, you can click on your name in the top right corner, after which you can change the language of the form.
  4. Under 'Nature of the problem' you can indicate what the defect is. Click on the magnifying glass to get an extensive list of possible defects.
  5. In the 'Reference' box you can search for keywords.
    Example: The lock on your window no longer turns. You search for the keyword 'window' and you get a list of possible defects for your window. You select 'metal/wooden window - problem lock' because this best matches your defect.
  6. After selecting the nature of the problem and pressing 'OK', you can further explain the defect in the box 'Describe the problem'
    Example: 'My window can no longer be locked. It is not possible to turn the lock knob completely.'
  7. Would you like to add a photo or video that better describes your defect? ​​You can add this under 'Related documents'.
  8. You do not need to fill in anything under 'Note' or 'Comment'. These parts are reserved for the home manager.
  9. At the bottom of the page you can click on 'Book call'. Shortly afterwards you will receive an automated e-mail of the registration of your repair request. In the coming days, a technician or the home manager will come by to take a closer look at the defect and/or resolve it.
Do you want to report a defect in one of the communal areas? You can also submit a repair request for this! In the field 'Describe the problem' you can better describe the location of the defect.
TIP! Above each door you will find the FI number of the room. Use this in the description of the defect to avoid a technician at your door.

Urgent repairs

For urgent repairs such as not being able to flush your toilet, no electricity in your room, or no hot water in the showers, you can contact the home manager during office hours (8am-4pm).

After office hours, you can contact the Emergency & Prevention Office on 09 264 71 25.